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020 3720 7819
07570 793 113
Terms and Conditions


When hiring bouncy castles, it is the responsibility of the person renting the inflatable to ensure that ALL possible safety steps are taken to avoid injury or damage to the inflatable.

Before setting up your inflatable, please carry out the following prior to delivery:

* Please ensure that the area in which the inflatable is to be set up is clear of any hazards (toys, sharp objects, bricks, stones, garden waste, clothes lines etc)

* We will not leave our inflatables in gardens where there are animal droppings as this constitutes a serious Health and Safety risk to ourselves and the children using it. If you have a dog or any other pets, please ensure the garden is completely clean before we arrive.

* Please ensure the access route to the garden is completely clear (e.g. narrow alleyway, stairs etc.)

* If access to the garden is gained through the house, please ensure the route is completely clear (toys, furniture etc.) leaving us as much room to manoeuvre as possible.

* Please let us know prior to delivery if the garden is difficult to access (e.g. narrow alleyway, stairs etc.) On receipt of your bouncy castle, please remember.

* No food, drink or chewing gum on or near the inflatable.

* No children with face paint, silly string, streamers or party poppers on or near the inflatable as these are very difficult to clean and can cause permanent staining.

* No-one over the specified age limit should use the inflatable as this can result in damage to the inflatable, serious injury and will invalidate the insurance.

* Children must be supervised by a responsible adult at all times.

* Climbing, hanging or sitting on walls is dangerous and must not be allowed.

* Ensure the inflatable is not overcrowded, and limit numbers according to the age and size of children using it. If children are colliding it is too crowded.

* Do not allow large and small children to use the inflatable at the same time.

* Always ensure children do not push, collide, fight or behave in a manner likely to injure or cause distress to others.

* Do not allow anyone to bounce on the front safety. The step is there to assist users in getting on or off.

* No smoking on or near the inflatable.

* No barbeques near the inflatable.

* All shoes, glasses, jewellery, badges must be removed before using the inflatable.

* Do not allow anyone to be on the inflatable during inflatable during inflation or deflation as this is dangerous.

* No pets, toys or sharp instruments to be allowed on or near the inflatable.

* No one with a history of back or neck problems is allowed on the inflatable as indeed anyone who is feeling unwell.

* Ensure users do not attempt somersaults on the inflatable.

* Ensure users are clothed appropriately and that nothing can fall out of their pockets.

* Do not play around the entrance or exit of the inflatable.

* Children using a bouncy castle should be no taller that the side walls.

* The inflatable should not be used if it becomes wet. If no shower cover is fitted and in the event of rain, the inflatable should not be used. After rain the inflatable should be dried off with a towel before use resumes.

* Do not allow water pistols or hosepipes on or near the inflatable. We expect the inflatable to be dry on collection (unless it is raining!).

* Ensure that the vent on the side of the blower is kept clear at all times.

* The inflatable will be secured with metal stakes, rope and/or sand bags. Please inspect the inflatable at regular intervals during use to ensure it remains fully secured at all times.

* In the event of high winds the inflatable should not be used and the fan should be switched off immediately.

* In the event that the fan stops working and/or the inflatable starts do deflate, please ensure all users get off the inflatable immediately. Check the plugs and fuses and make sure the fan tube or deflation tube/zip has not come undone or something has not blown onto and is obstructing the fan. If you are unable to locate the source of the problem please contact us immediately.

* Keep children away from the fan and the electrical socket it is plugged into at all times.

* We expect to collect our inflatables in the same condition as when delivered. If the inflatable is collected in a dirty or damaged condition, the hirer will incur an additional charge.

* Refunds of deposit (£15) are not available, however, if you wish to re-arrange your booking, please notify Bouncy Monsters within 48 hours of your event.

Bad weather policy. In the unfortunate event that there is bad weather, we do not offer refunds of deposit (£15). However we will be more than happy to re-book your castle at no extra cost.

Cancellation policy: You can cancel your booking up to 48 hours before your event and we will only charge you for your deposit £15. Alternatively, you can postpone your booking and re-book at a date and time that suits you and won't lose your deposit. Failure to notify Bouncy Monsters of your cancellation or postponent within 48 hours of your event may incur a £60 fee.

* Please note that all persons using our inflatable(s) do so at their own risk. The person/organisation hiring the equipment will be responsible/liable for any damage or injury occurring from or as a result of misuse or reckless use.

* The above guidelines are for the safety af all people using our equipment, and it is the sole responsibility of the hirer to ensure they are adhered to. Our company cannot accept any responsibility for any injury caused to anyone using our equipment.
'' Thank you so much for the service and happiness brought to our lovely children,
and I would recommend to everyone! ''
Rita

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