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Give us a call:

020 3720 7819
07570 793 113
Frequently asked questions


1. Are you members of any recognized organizations?

Yes, we are members of the BIHA (British Inflatable Hirers Alliance). BIHA promotes good practice, safety etc. You can look at the B.I.H.A. site for futher details.

2. Can the bouncy castle be used indoors?

Yes, all our bouncy castles can be used both indoors and outdoors. When using a bouncy castles indoors, don't forget to check the height of the ceiling to make sure the bouncy castle can fit.

3. How much space do I need?

You need to have a couple of feet at each side of the bouncy castle and 6 feet at the back. We recommend as much space as possible at the front. The dimensions of our bouncy castles are shown in the description page of every item. Please contact us if you're unsure about what size bouncy castle to choose.

4. Do you have Public Liability Insurance?

We are insured (Public Liability £5million), which covers accidents. However, whilst in your care you are liable for any injuries caused by children on the bouncy castles/inflatable's you must follow the terms and conditions presented to you on the day of your event to reduce risk of injuries. You can view the terms and conditions here.

5. What preparation is needed before you arrive?

Please make sure that any hallways, side passages, or any other access to your garden/venue are clear of obstacles etc. We require a minimum 3 foot width access depending on the size of the bouncy castle hired. Ensure that the bouncer site is free of any sharp objects, excessive mud and dog mess. We will need access access to an electricity power point within 25m. If the site is unsuitable we reserve the right to cancel the booking.

6. Can I keep the bouncy castle overnight?

Yes, all our bouncy castles are available for overnight hire for only £45.

7. What happens if it rains?

The bouncy castles are waterproof and can function in light drizzle and showers. In heavy rain we request that you switch the unit off for the duration of the rain. However you can switch back on when the rain stops. For safety reasons we recommend that you ensure anyone using the castle has dry feet. In the unfortunate event that is bad weather, we do not offer refunds of deposits (£15). However, we will be more than happy to re-book your castle at no extra cost.

8. When and how do I pay?

Our standard rates are for up to 6 hour rentals. However, we are flexible and can allow you to keep the unit for longer if needed. We can, if the need arises, allow you to keep the unit overnight for additional charge of £15. Once our team has received your booking enquiry, we will contact you within 24 hours to confirm availability, costs and event details. When availability is confirmed, you can make a payment of deposit (£15) online to secure your bouncy castle. On delivery, all outstanding monies are to be paid in cash only.

9. What if I need to cancel my reservation?

You can cancel your booking up to 48 hours before your event and we will only charge you for your deposit - £15. Alternatively, you can postpone your booking and re-book at a date and time that suits you and won't lose your deposit. Failure to notify Bouncy Monsters of your cancellation or postponent within 48 hours of your event may incur a £60 fee.

10. What happens if there is a problem during the hire?

Please contact as soon as possible on 07570 793 113, if the problem cannot be fixed over the phone we will endeavour to visit you to rectify the problem.

11. How far in advance do I need to book?

As much notice as possible, at peak times we get fully booked about 2 weeks in advance so important to book as far in advance as possible.

12. Are your bouncy castles safe?

All of our bouncy castles and electricity equipment are annually inspected by PIPA inspectors (www.pipa.org.uk) and by electricians and their PAT is always maintained. All bouncy castles are manufactured to European standard of BS EN. 14960:2006.

13. Can I collect the bouncy castle from you?

Sorry, but for insurance and safety purposes, we must deliver and install the bouncer.

14. What time do you deliver?

Usually we deliver between 07:30 and 12:30 and collect between 17:00 and 20:30, however, you can specify times of your bookings £10 fee applies.

15. How long does it take to set up?

An average bouncer takes approximately 20 minutes to set up depending on the location and the type of castle and about 30 minutes to pack away.

16. Do I have to supervise the bouncy castle?

Yes, It will need to be supervised at all times. it is hire person's responsibility to ensure that the guidelines for safety are known and adhered to by all concerned. For more details call the Bouncy Monsters team on 07570 793 113 or email info@bouncymonsters.co.uk.

17. Are the bouncy castles clean?

Yes, Our castles are checked after every hire and cleaned rigorously.

18. How much does it cost?

All our prices can be found on our website, typically a bouncy castle hire can cost as little as £85.
19. What happens on the day?

We arrive and discuss the most suitable position for the bouncy castle. We set up bouncy castle and make sure it is securely anchored to the ground. The we do a risk assessment and finally collect payment and ask you to sign our terms and conditions.

20. How can I pay?

We accept all major credit and debit cards via Paypal and will require a deposit of £15 when you book with us. Once we have received your booking online, we'll contact you to confirm your order and then you're able to make a secure payment online via Paypal. On delivery, all outstanding monies are to be paid.

'' Thank you so much for the service and happiness brought to our lovely children,
and I would recommend to everyone! ''
Rita

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